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PRIVACY POLICY 

We ("we", "us", "our") take the protection of user data ("user" or "you") on our website and/or our mobile app ("website" or "mobile app") very seriously and are committed to protecting the information that users provide us in connection with the use of our website and/or our mobile app (together, the "digital assets"). Furthermore, we are committed to protecting and using your data in accordance with applicable law.

This privacy policy explains our practices regarding the collection, use, and disclosure of your data through the use of our digital assets (the "services") when you access the services through your devices.

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Please read the privacy policy carefully and make sure you fully understand our practices regarding your data before using our services. If you have read and fully understood this policy and do not agree with our practices, you must stop using our digital assets and services. By using our services, you acknowledge and agree to the terms of this privacy policy. Continued use of the services constitutes your consent to this privacy policy and any changes to it.

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In this privacy policy, you will learn:

  • How we collect data

  • What data we collect

  • Why we collect this data

  • Who we share the data with

  • Where the data is stored

  • How long the data is retained

  • How we protect the data

  • How we handle minors

  • Updates or changes to the privacy policy

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What data do we collect?

 

  • Unidentified and non-identifiable information that you provide during the registration process or that is collected through the use of our services ("non-personal data"). Non-personal data does not allow any conclusions to be drawn about who provided it. Non-personal data that we collect mainly consists of technical and aggregated usage information.

  • Individually identifiable information, i.e. all information that can identify you or could reasonably identify you ("personal data"). The personal data we collect through our services may include information that is requested from time to time, such as names, email addresses, addresses, telephone numbers, IP addresses, and more. When we combine personal with non-personal data, they are treated by us as personal data as long as they are in combination.

 

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How do we collect data?

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  • We collect data when you use our services. So, when you visit our digital assets and use services, we may collect, record, and store usage, session, and related information.

  • We collect data that you provide to us directly, for example, when you contact us through a communication channel (such as an email with a comment or feedback).

  • As described below, we may collect data from third-party sources.

  • We collect data that you provide to us when you sign up for our services through a third-party provider such as Facebook or Google.

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Why do we collect this data?

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  • to provide and operate our services;

  • to develop, customize, and improve our services;

  • to respond to your feedback, requests, and inquiries and provide assistance;

  • to analyze request and usage patterns;

  • for other internal, statistical, and research purposes;

  • to improve our data security and fraud prevention capabilities;

  • to investigate violations and enforce our terms and policies as well as to comply with applicable law, regulations, or governmental orders;

  • to send you updates, news, promotional materials, and other information related to our services. For promotional emails, you can choose whether you want to continue receiving them. If not, simply click on the unsubscribe link in these emails.

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Who do we share this data with?

 

We may also disclose your data in the following circumstances: (i) to investigate, detect, prevent or take action against unlawful activities or other misconduct; (ii) to establish or exercise our rights to defend ourselves; (iii) to protect our rights, property or personal safety, as well as the safety of our users or the public; (iv) in the event of a change of control at us or one of our affiliated companies (through a merger, acquisition, or purchase of (substantially) all assets, etc.); (v) to capture, retain, and/or manage your data through authorized third-party providers (e.g. cloud service providers), as appropriate for business purposes; (vi) to work jointly with third-party providers to improve your user experience. To avoid misunderstandings, we would like to point out that we may not transmit or disclose non-personal data to third parties at our discretion or use it otherwise.

 

Cookies and similar technologies: 

When you visit or access our services, we authorize third parties to use web beacons, cookies, pixel tags, scripts, and other technologies and analysis services ("tracking technologies"). These tracking technologies may allow third parties to automatically capture your data to improve the navigation experience on our digital assets, optimize their performance, ensure a personalized user experience, and for security and fraud prevention purposes.

 

User is NOT connected to an advertising service:

Without your consent, we will not disclose your email address or other personal data to advertising companies or advertising networks.

 

User is connected to an advertising service, a campaign manager, or Facebook Ads:

Through our services and digital assets (including websites and applications that use our services), we can provide advertising that may be tailored to you, such as ads based on your recent browsing behavior on websites, devices, or browsers.

 

To provide these ads to you, we may use cookies and/or JavaScript and/or web beacons (including transparent GIFs) and/or HTML5 local storage and/or other technologies. We may also use third parties, such as network advertisers (i.e., third parties that display ads based on your website visits), to serve targeted ads. External providers of advertising networks, advertisers, sponsors, and/or website traffic measurement services may also use cookies and/or JavaScript and/or web beacons (including transparent GIFs) and/or flash cookies and/or other technologies to measure the effectiveness of their ads and customize advertising content for you. These third-party cookies and other technologies are subject to the specific privacy policy of the respective third party and not this one.

 

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Where do we store the data?

 

Non-personal data:

Please note that our companies as well as our trusted partners and service providers are located around the world. For the purposes explained in this privacy policy, we store and process all non-personal data we collect in various jurisdictions.

 

Personal data:

Personal data may be maintained, processed, and stored in the United States, Ireland, South Korea, Taiwan, Israel, and other jurisdictions as required by law and/or necessary for the proper provision of our services (as further explained below).

How long will the data be retained?

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Please note that we will retain the collected data for as long as necessary to provide our services, comply with our legal and contractual obligations to you, resolve disputes, and enforce our agreements. We may correct, supplement, or delete inaccurate or incomplete data at any time at our discretion.

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How do we protect data?

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The hosting service for our digital assets provides us with the online platform through which we can offer you our services. Your data may be stored by our hosting provider's data storage, databases, and general applications. They store your data on secure servers behind a firewall and provide secure HTTPS access to most areas of their services.

 

All payment methods offered by us and our hosting provider for our digital assets comply with the PCI-DSS (Payment Card Industry Data Security Standard) of the PCI Security Standards Council. This involves the collaboration of brands such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card data (including physical, electronic, and procedural measures) by our shop and service providers.

 

Regardless of the measures and efforts taken by us and our hosting provider, we cannot and will not guarantee absolute protection and security of the data that you upload, post, or otherwise provide to us or others.

For this reason, we kindly ask you to create secure passwords and refrain from transmitting confidential information to us or others, whose disclosure could cause significant or sustained harm in your opinion. Since email and instant messaging are not considered secure forms of communication, we also ask that you do not transmit confidential information via any of these communication channels.

 

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How do we handle minors?

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The services are not intended for users who have not yet reached the legal age of majority. We will not knowingly collect any data from children. If you are not yet of legal age, you should not download or use the services and not provide us with any information.

 

We reserve the right to request proof of age at any time so that we can verify whether minors are using our services. In the event that we become aware that a minor is using our services, we may prohibit and block access to our services for these users, and we may delete all data stored about these users. If you have reason to believe that a minor has provided us with data, please contact us as described below.

 

We only use your personal data for the purposes set out in our privacy policy and only if we are convinced that:

 

  • The use of your personal data is necessary to fulfill or enter into a contract (e.g. to provide you with the services themselves or customer support/technical support);

  • The use of your personal data is necessary to comply with relevant legal or regulatory obligations; or

  • The use of your personal data is necessary to support our legitimate business interests (provided that this is always done in a manner that is proportionate and respects your data protection rights).

 

As an EU resident, you have the right to:

  • Request confirmation as to whether personal data concerning you is being processed or not, and to access your stored personal data as well as certain additional information;

  • Request the receipt of personal data that you have provided to us in a structured, commonly used and machine-readable format;

  • Request the correction of your personal data stored with us;

  • Request the deletion of your personal data;

  • Object to the processing of your personal data by us;

  • Request the restriction of the processing of your personal data; or

  • Lodge a complaint with a supervisory authority.

 

Please note, however, that these rights are not unlimited and may be subject to our own legitimate interests and regulatory requirements. If you have general questions about the personal data we collect and how it is used, please contact us as indicated below.

 

In providing the services, we may transfer data across borders to affiliated companies or other third parties and from your country/jurisdiction to other countries/jurisdictions worldwide. By using the services, you consent to the transfer of your data outside of the EEA.

 

If you are a resident of the EEA, your personal data will only be transferred to locations outside of the EEA if we are convinced that there is an adequate or comparable level of protection for personal data. We will take appropriate steps to ensure that we have adequate contractual arrangements with our third parties to ensure that appropriate security measures are taken, so as to minimize the risk of unlawful use, alteration, deletion, loss or theft of your personal data, and that these third parties at all times act in compliance with applicable laws.

 

We do not sell users' personal data for the purposes and intentions of CCPA.

 

Rights under California Consumer Protection Law

If you use the services as a resident of California, you may have the right under the California Consumer Privacy Act ("CCPA") to request access to and deletion of your data.

To exercise your right to access and delete your data, please see below for how to contact us.

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Updates & Changes

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Updates or Changes to the Privacy Policy

We reserve the right to revise this Privacy Policy at our discretion from time to time, with the current version always being available on the website (see the "Last Updated" date). We encourage you to review this Privacy Policy regularly for changes. In the event of material changes, we will provide notice on our website. If you continue to use the Services after being notified of changes on our website, you agree to and accept the updated Privacy Policy, and agree to be bound by its terms.

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Contact

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If you have general questions about the services or the data we have collected about you and its use, please contact us at:

 

des Fragments

Stephanstr. 25

10559 Berlin, Germany

info@desfragments.de

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Disclaimer

 

The information provided herein is not a substitute for legal advice, and you should not rely solely on it. Specific requirements regarding legal terms and policies may vary from state to state and/or from legal system to legal system. As set forth in our terms of use, you are responsible for ensuring that your services are permissible under the law that applies to you and for complying with it. To ensure full compliance with your legal obligations, we strongly recommend seeking professional advice to better understand which requirements apply specifically to you.

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